All items are shipped direct to customers via the listed artist. If you are unsatisfied in anyway with your purchase, please email us at email@example.com within 10 days of receipt of your item to request a return authorization.
Please note that all items are custom made. If Something arrives damaged and/or broken, please email Trade House Crafts and we will work with the artist to resolve the issue. You will either receive a replacement item or a refund based on the arrived condition of the item. You will be required to return any damaged items to the listed artist or return address on the shipping package. Trade House Crafts will supply the return information after review and contact with the artist on the initial request.
Trade House Crafts reserves no rights to the artist listings, products, brands, photos or creative for the listed items for sale. We are simply a method for artists to have their items listed professionally, to be able share and to sell to buyers. Trade House Crafts does not store or warehouse any goods listed on www.tradehousecrafts.com
If the purchase is a gift, please be sure to open and inspect the item before gifting to the recipient.
Return authorizations are not available 10 business days after items has confirmed arrival.
For any reason you need to cancel an order that has not shipped, please email firstname.lastname@example.org with your order number, name and item description. We will cancel the order and fully refund your purchase in 1-2 business days. Your bank or credit card processor may take a few days to return the funds once they have been refunded by Trade House Crafts.
We appreciate your business and support of artists everywhere. Trade House Crafts will do everything in its power to rectify a situation of return request or damaged arrival of an item with the artist.